Help and contact
What people ask us most, answered. And if it's not here, write to us.
The copilot has stopped on a website
If it asks you for something (a password, a CAPTCHA, a missing detail), it's waiting for you in the bar at the bottom. If not, tap ••• and choose «Back to the start of the step» or «Open in Safari». What you had already done is saved.
I can't log in with Cl@ve
In the copilot, tap ••• › «Change Cl@ve method» and choose how you log in: Cl@ve Móvil, Cl@ve permanente or certificate. If you don't have Cl@ve yet, look for the procedure «Register for Cl@ve».
The scanner doesn't read my document well
Put it on a dark surface, in good light and without glare, and scan the back too. Before saving you can correct each detail by hand.
I'm not getting deadline alerts
iPhone Settings › Notifications › Papelista, and turn on «Allow Notifications».
I want to take or delete my data
In the My file tab: «Export my data» gives you a file with everything, and «Delete all my data» removes it from the iPhone. A request to a professional is cancelled in Procedures › Professionals.
A procedure has a detail that doesn't add up
Each step links to its official source. If the government website says something else, go with what the website says and tell us so we can fix it.
Write to us
hola@papelista.com · We reply on working days.
Never send us your DNI, your passwords or details from your file by email: we don't need them to help you.
Papelista is not a website or an app of the Spanish government. We help you do your procedures on the official websites.